SundaySky動画体験プラットフォームのデモを今すぐご予約ください!

動画を活用した 体験:
ヘルスケア

ヘルスケア業界が複雑である必要はありません。Video-powered experiences (VX) are the prescription of choice for leading healthcare payers to enhance and transform CX management and engagement at key moments throughout the healthcare member’s journey.

0% reduction in call center volume
0% lift in active open enrollment
0 point lift in Net Promoter Score
引用

Authentic Results with CX Management for Healthcare Organizations

We are using video-powered experiences to help make a very complicated experience simple. SundaySky’s platform gives us the flexibility to configure video content at scale and organize topical scenes together, and the workflow simplicity helps us maintain speed to market in our various initiatives.

人物
Kelley Thomes Ries VP Marketing, Strategy & Member Onboarding at UnitedHealthcare
ラップトップ

保険加入への備え

複雑なプロセスにおいて、信頼できる案内役になりましょう。Video-powered experiences help health insurance companies usher members through open enrollment by providing pertinent information at moments of decisions when it’s needed most. Assist in first-time enrollment decisions, and gain members who re-enroll year after year with our configurable video solutions for healthcare CX.

VXの画期的な成果:

  • 保険加入に関する問い合わせ電話の件数を削減
  • オンラインでのプラン申し込みの促進
  • デジタルツールの利用促進
デスクトップ

新規加入者向けのご挨拶

Facilitate each new plan member’s entry into your healthcare community. CX management with video-powered experiences simplifies and clarifies onboarding for new members. Individualized experiences that extend a warm welcome at moments of introduction helps members make the most of their plans and lays the foundation for mutually beneficial relationships.

VXの画期的な成果:

  • 問い合わせ電話件数および新規加入者サポート費用の削減
  • オンラインサービスの利用促進
  • 加入者の満足度の向上
ラップトップ

保険金等支払金に関する説明の簡素化

Empower healthcare plan members with knowledge. 動画活用体験により、加入者がプランの利点を理解するために必要な知識と情報を提供し、効率化のためにデジタルリソースの使用を促進します。Answer common questions and respond with essential information at moments of education and discovery to form productive and thriving business outcomes.

VXの画期的な成果:

  • 明細書サポート関連費用の削減
  • 付加価値の高いリソース利用によるブランドエンゲージメントの増加
  • 加入者体験の総体的な向上
タブレット

Answer Claims & Healthcare Coverage Questions

誰でも、サポートが必要な時があります。Eliminate stress and confusion during the healthcare claims process with CX management and video-powered experiences that guide members through billing and costs. Empower members with the knowledge that encourages funding and using health savings accounts, helping members plan for a healthy future.

VXの画期的な成果:

  • 急な出費の削減による加入者の満足度向上
  • 最も問い合わせの多い質問への対処により問い合わせ電話件数を削減
  • デジタルチャネルの利用促進

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